Product Support

Our market understanding and responsiveness enables us to help and coach customers through any commercial or technical issues which may arise.

It may be product installation, technical training or just the final clarification of application details. Whatever the issue, the ability to understand and resolve it swiftly is paramount.

Extended Warranty Benefits

Our products come with a standard two year warranty and together with high standards in production and quality control, we also offer additional warranty and support options. These can be purchased at the time of ordering or at a later point, typically at yearly intervals.

Hot Swap Product Support

When products are installed in sensitive areas or at vital interconnect points, uptime is vitally important and standard 24/7 support contract costs are normally prohibitive.

We offer a an alternative option at a lesser cost by budgeting into the original solution a cost provision for a discounted hot swappable product should the need arise. With this approach we can offer peace of mind at a reasonable cost.

Product Installation

As well as providing the physical product, we also offer installation options for those customers whose engineering resources are fully utilised or not equipped with the necessary skills to complete the project. This service allows a cost reduction in engineering staff and a remote way of supporting end users by becoming an extension of their support team.

Product Recycling

In line with our obligations under the WEEE Directive, we have measures in place to recycle all products we sell under our scheme number WEEE/JH0508VR.

Site Auditing and Installation

Our standalone audit and test services provide an independent, qualified view of your network, as well as reducing the risk of installation failure and subsequent engineering costs. These services are priced per day, per engineer to attend your site to be audited, qualified, calibrated and tested. The infrastructure can be copper or Fibre and the service typically takes one day to perform. A report is generated following the audit with any issues explained in full.

Speak to us now to see how we can help with your requirements…

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