Crowthorne, UK – 18 May 2009: Fibre Technologies Ltd (FTL) provide first line maintenance support to its installations on the Hertfordshire County Council cross-campus network. Fibre Technologies will provide a first line support service for the MRV Coarse Wave Division Multiplexer (CWDM) equipment deployed by FTL to maximise capacity on the Council network, and will ensure commitment to delivery of a four-hour-to-site service level agreement to the customer.
Fibre Technologies’ customers can benefit from three tiered service levels, from which a support package can be created that is specific to an individual business’ needs. Tier one covers deployment, where customers can call upon a team of experienced engineers for assistance rolling out new technologies. Those with existing networks can choose the network operation centre and fault management service (tier two) that helps customers manage their data traffic more efficiently. The third tier offers first line network support for customers, maintaining and providing spares management and delivering round-the-clock assistance throughout the UK.
Ian Hunt, managing director of Fibre Technologies, comments, “We are delighted to be able to provide ongoing peace of mind to Herts. County Council that their solution is fully supported. Our Services Team enable us to provide a round-the-clock support for our clients, whatever their specific need. This contract demonstrates our ability to work together and deliver a total end-to-end package.”
About Fibre Technologies
Fibre Technologies Ltd (FTL) enables companies to cope with the increasing demand for greater network bandwidth. Its fibre optic communication products and services allow telecommunications carriers, ISPs, universities and IT infrastructure providers to alleviate congestion in existing networks by providing innovative solutions that overcome capacity limitations.
FTL operates a ‘partnership’ approach with customers and has a good understanding of their needs, responding quickly to requirements and changing market trends. The company’s technical expertise and market understanding coupled with great customer service has resulted in a strong customer base which includes BT, NTL/Telewest Business (Virgin Media), Logica, Subsea 7, IPC Media, Sun Microsystems, many systems integrators and solutions providers, MSPs & ISPs, local & central government, including MOD & emergency services, as well as a number of top universities and research facilities such as those at Bristol, Lancaster, Imperial College, Warwick and many others.
For further information, please visit www.fibre.co.uk or contact:
Tel: 0118 988 2992